Therapy is an investment

What becomes possible when you understand yourself or your relationships more deeply?

Greater clarity and confidence in your decisions. Closer relationships. A deeper understanding of yourself, your patterns and what drives you – giving you greater freedom to choose how you live, work and relate.

Therapy can give you insight and skills that extend beyond the therapy room. What you discover and develop today can shape the way you approach your relationships, your decisions and the challenges ahead.

fees

Payment Information

  • Where private or co-payment fees are payable, these must be paid by credit/debit card or cash after each session. Card details are stored in secure software and must be provided before your first session. A receipt can be provided once payment has been made.

  • We do not provide electronic claiming for private health insurance. Private payment will be required on the day. We can provide an invoice for you to claim eligible psychology services through your insurer. Please confirm your entitlements with your insurer prior to your appointment. Counselling services are not usually eligible for private health rebates.

  • A valid and up-to-date mental health care plan (MHCP) from your GP is required to obtain the Medicare rebate. You will need to pay the full fee upfront, and we’ll use electronic claiming to process your Medicare rebate. Payment is made to the account details you have on file with MyGov within 24 hours. It is the responsibility of clients to obtain an MHCP and review it with your GP. A rebate can only be claimed if the appointment is after the plan date, there are sessions remaining, and the plan has not expired. Plans expire 365 days after the date of issue.

  • We provide individual psychology sessions for Veterans with a current referral and an eligible DVA card. Please confirm your entitlements with DVA prior to your appointment.

  • We support self-managed and plan-managed participants where services align with your approved plan goals and funding categories.
  • Reports and letters are developed according to their intended audience and may vary in length and complexity. As such, there is no standard fee for each. These are charged on a per-hour basis at the applicable fee. Letters and reports can be requested by filling out a request form. 1-2 sessions may be required for a full history taking and completion of assessments. Longer reports may take several weeks to complete. The report/ letter will not be provided until all applicable fees are paid.
  • Payment for phone and video sessions must be paid in advance. The appointment cannot proceed until payment is received. Attendance and cancellation of phone and video appointments are treated the same as face-to-face appointments
  • If you have a claim or referral through Workcover or insurance (e.g. income protection), please contact us in advance to confirm eligibility and paperwork
  • If you’re not sure how your sessions will be funded or which pathway is right for you, we’re happy to talk you through your options before you commit. Contact us for a chat about what pathway is right for you.
cancellation policy

Cancellation Policy

Living Vine Psychology requires a minimum of 48 hours’ notice to cancel or reschedule appointments. We have a No Exceptions policy that includes, but is not limited to, double booking yourself, being called into work, forgetting about your appointment, transport issues, caring requirements, financial issues, etc.

Late cancellation or non-attendance will impact your session allocation with some third-party payees. Where third-party payees do not cover costs associated with late cancellation/ no show. It will be the client’s responsibility to cover the full costs associated with late cancellation or non-attendance, as per the list below.

If you are unable to attend in person for any reason, a telehealth option (phone or videoconference) can be arranged as an alternative.

It is your responsibility to ensure that you attend your appointment as scheduled. Although there may be valid reasons for rescheduling, late cancellations of appointments cannot be filled and represent a significant loss of income. This policy is consistent with the Australian Psychological Society’s recommendation and with other practices in the area.

A courtesy text reminder is sent 3 days prior to help you remember your appointment. You can respond by text to confirm or cancel with a Y (Yes, I will attend) or N (No, I won’t attend). If you respond immediately by text, this will be sufficient notice to avoid a cancellation fee.

PLEASE NOTE: We are not open on weekends, so if you need to cancel an appointment on a Monday, you will need to contact us on Friday. Cancellation for any reason attracts the following fees.

Length of notice by client Fee

  • More than 48 hours – Nil
  • Within 48 hours of appointment – 50% of the full fee
  • Within 24 hours or on the day of the appointment (including non-attendance) – 100% of the fee